Privacy policy
42 Twigs Consulting WLL (we, our or 42 Twigs) is committed to respecting and protecting your privacy when using our website and services.
This privacy policy explains how 42 Twigs collects, uses, and shares your personal information, how we ensure the privacy and protection of this information, and your data protection rights in connection with our website and services.
Please read this policy to ensure that you fully appreciate the purpose of 42 Twigs's processing of your personal information.
Personal information we may collect
We may collect and process the following information:
Your contact information, including your name and email address when you get in touch using our contact forms
Detailed information about your computer or device, browser type, IP address, and browsing activity on our website
Your payment details when completing a transaction for coaching or consulting service
When you participate in any blog we may operate on our website, including the information you provide in any communication
Any additional personal information that you may provide to 42 Twigs, from time to time if you contact us by email, letter, or telephone, through the 42 Twigs website, or by any other means.
Why we use your personal information
We may use the personal information collected to:
Provide our 42 Twigs coaching and consulting services to you
Manage our relationship with you, which may include notifying you about changes to the 42 Twigs service
Request that you take a 42 Twigs survey or leave a review
Reply to queries from you and third parties and queries from law enforcement agencies following relevant laws
Evaluate the usefulness of advertising 42 Twigs may provide to you
Satisfy our legal obligations and contractual responsibilities; and
Allow 42 Twigs to establish, exercise, or defend our lawful rights and legal claims.
The personal information collected and processed by 42 Twigs will be limited to the purposes specified in the privacy policy.
How we collect your personal information
The ways in which we may collect your information include:
When you communicate with 42 Twigs through our website, including completing our contact form
Through the use of cookies as you interact with the 42 Twigs website
When you communicate with 42 Twigs by email, phone, post, and mail
When you submit feedback on our services
Interacting with us through any of our social media channels we use
By way of direct marketing communications, and
Information 42 Twigs may receive from external third parties and gain from publicly available sources.
Our basis for processing personal information
42 Twigs will only ever process your personal information where we have a legal basis that includes the following;
Where 42 Twigs has requested you to provide consent to process your data for a particular purpose.
The processing of your information is required by 42 Twigs to satisfy a contractual arrangement that we have agreed with you.
Where 42 Twigs relies on our legitimate interests as a purpose for processing, but only if we have a compelling reason and there is negligible effect on your rights and freedoms.
If 42 Twigs has a statutory or other legal obligation to process your information to comply with any applicable law.
Who do we share your data with?
42 Twigs may share personal information with third parties for the following purposes:
Third-party providers that support 42 Twigs operate our business, including providers of analytics, technology services, payment processors, marketing, advertising, data storage, and hosting
Law enforcement agencies and regulators, to meet 42 Twigs legal responsibilities and process requests or orders received from those bodies
Courts, legal counsels, or other parties, where required by 42 Twigs, and in respect of legal proceedings, claims, and complaints in this context
Where 42 Twigs is sold or amalgamated with another organization, our advisers and any potential purchaser’s adviser, and the new owners of the business.
Your confidentially is of the highest importance to 42 Twigs. We will not sell your information to third parties.
Cookies
Cookies are small text files containing a string of characters that the 42 Twigs website places on your computer or device when you use our site. 42 Twigs uses cookies to help users browse our website effectively and perform certain functions.
You can disable cookies, though this may limit the functionality of the 42 Twigs service.
You can find more details on how we use cookies, how you may control, disable or delete cookies by reviewing our Cookie Policy.
Do not track (DNT)
Your web browser or device may provide functionality so that “Do Not Track” (DNT) requests are sent to the 42 Twigs website. However, since there is no official standard available, our website currently does not respond to web browsers or devices that have set DNT signals. Once a standard is published, we will reassess accordingly.
To discover more about “Do Not Track” requests, please visit www.allaboutdnt.org.
Marketing Communications
42 Twigs may process your personal information for marketing activities, where you have given consent and opted in. If you wish to opt-out of such communications in the future, you can do so at any time by contacting us at hello(at)42twigs.com.
Data security
42 Twigs takes data privacy and your personal information very seriously. We ensure that appropriate security measures are taken based on the sensitivity of the data and regularly review these measures to ensure that they are still adequate.
Our security measures include the use of SSL software to encrypt data transmission. Furthermore, following the use of our approved third-party payment processor to complete a purchase, 42 Twigs will not store your payment card information.
Data retention
42 Twigs will not retain your personal information for longer than is necessary for the purpose it was collected, which means it will be destroyed when it is no longer needed.
In some cases, 42 Twigs may anonymize your personal information for research or statistical purposes (meaning it is no longer associated with you), in which case 42 Twigs may use this information indefinitely, without notice.
Third-party links
We want your experience of the 42 Twigs website to be the most informative as possible. We may include appropriate links to websites operated by third parties on our website. However, 42 Twigs does not have control over these sites, nor do we assume any responsibility. We suggest that you read the privacy policy of each website you visit before submitting any personal information through these websites.
Children’s privacy protection
42 Twigs services are not for individuals under the age of 18 years of age. We do not intentionally collect, retain, or target information about children.
Your rights
In accordance with applicable data protection laws, subject to your jurisdiction, you will have the following rights:
Right to access - you can ask 42 Twigs to provide copies of personal information we may hold about you.
Right to rectification – you can ask us to correct any inaccuracies found in your personal information.
Right to erasure/be forgotten - you may ask that we delete your personal information.
Right to restrict processing - You can ask us to restrict the processing of your data for law enforcement purposes.
Right to withdraw consent - where 42 Twigs has explicitly requested and obtained your consent for processing your personal information, you have the right to withdraw your consent.
Right to object - in certain circumstances, you have the right to object to the processing of your information unless 42 Twigs can show we have a compelling reason for continued processing.
Right to data portability - you have the right, in certain situations, to ask 42 Twigs to transfer the personal information you have provided to us to another organization or you.
Right to opt-out of marketing communications - you have the right to request that you opt-out of 42 Twigs marketing communications.
Right to complain to a supervisory authority - you have the right to complain to the appropriate supervisory authority where you perceive 42 Twigs has infringed your data protection rights.
If you wish to make a request to 42 Twigs, please see the “Contact us” section for our contact details.
Rights of California residents
If you are a resident of California, you have certain rights, including the right to request that we disclose personal information about you that we may have collected, processed, disclosed, or sold in the past 12 months. You have the right to request that we correct information that you believe is inaccurate and ask that we erase your data (subject to exclusions). You also have the right to opt-out of 42 Twigs selling your information.
42 Twigs will not discriminate against you for exercising any of your rights.
If you wish to make a request to 42 Twigs, please see the “Contact us” section for our contact details.
Data transfer
42 Twigs may transfer your information outside of Qatar to effectively and efficiently provide our services to you. We will only transfer your information where suitable levels of protection are in place to ensure the privacy and security of your personal information and appropriate security measures followed that comply with all applicable privacy and data protection laws.
Non-Qatar residents: If you are accessing our Services from a jurisdiction outside of Qatar, please be aware that your data may be transferred outside of the jurisdiction you are located, and following the data transfer regime stated for Qatar residents.
Changes to this policy
42 Twigs may make changes to this policy when needed, for example, compliance with legislative changes.
You should frequently review this policy to remain up to date with any changes.
Contact us
If you have any questions about this privacy policy or want to exercise any of your rights, please contact us at hello(at)42twigs.com.